Information / FAQ

FAQ

Stactile is a select shop in Kamigyo-ku, Kyoto, Japan. We sell Japanese and international brands as an authorized retailer, in store and online.

01 What kind of store is Stactile?

Stactile is a select shop in Kamigyo-ku, Kyoto. We are an authorized retailer of Japanese and international brands such as C.E (Cav Empt), BED j.w. FORD, TOGA VIRILIS and SATISFY. The store is operated by stactile Inc.

02 Where is the store?

147 Koderacho, Kamigyo-ku, Kyoto 602-8234, Japan. See the Location page for a map.

03 How much is shipping?

Shipping within Japan is free on orders of ¥20,000 or more (tax included), excluding Hokkaido and Okinawa. Otherwise, regional rates apply: Kinki ¥1,100; Kanto, Chubu, Chugoku and Shikoku ¥1,320; Tohoku and Kyushu ¥1,650; Hokkaido and Okinawa ¥2,420.

04 How long does delivery take?

Orders usually ship within 0–7 days of the order date via Yamato Transport or Sagawa Express.

05 Do you ship internationally?

We currently ship within Japan only.

06 What payment methods do you accept?

Credit cards (VISA, JCB, Mastercard, American Express; single payment only), Apple Pay, Google Pay, PayPay and more.

07 Can I return or exchange an item?

We do not accept returns or exchanges for customer reasons. If there is a defect or an error on our side, we accept returns or exchanges within 7 days of delivery for unused items with tags and all accessories.

08 How can I ask about stock or products?

Please call us at +81-75-241-3066 or use the contact form.

Brands we carry

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